Your team first
Ring available people before your enabled AI receptionist takes the fallback.
AI assistance
Get help with the calls and replies.
Review a suggested text reply, catch up on a recorded call or let an optional AI receptionist answer. Choose the help that fits the way your business works.
- Text reply suggestions you review
- Optional call recording and summaries
- AI reception on a separate subscription
Draft.Edit.Send
THE LAST WORD IS YOURS.Suggested text replies
Start with a draft. Send it when you are happy.
A suggested reply gives you a starting point in a text conversation. Read it, change anything you need and send it yourself. The draft stays a draft until you act.
- Review the suggested wording beside the conversation.
- Edit the reply to suit the customer.
- Choose when to send it.
Optional call recording
Come back to the details after a call.
Enable staff-call recording for a location to keep a recording you can return to. Transcripts and summaries help you find the key points once processing finishes.
- Recording is optional, rather than applied to every call.
- Your business handles any required recording consent.
- Recordings are retained for 30 days; a transcript or summary is not guaranteed for every call.
AI receptionist · Separate subscription
Have someone answer when your team is busy.
Use AI reception first, after the team does not answer or outside opening hours. Set it up for your business and choose when calls reach it. Booking actions need Seglo’s pet grooming booking software.
Explore answering optionsAI first
Send calls directly to the enabled AI receptionist.
After closing
Use your opening hours to have AI answer when the business is closed.
Good questions.
A little more clarity.
Does AI send suggested replies automatically?
No. Suggested text replies are drafts. Review the wording, make any changes and choose when to send.
Is the AI receptionist included with Phone?
No. AI reception is a separate subscription. You can use Phone with team ringing and voicemail without subscribing to AI reception.
Can the AI receptionist take bookings?
Booking actions require Seglo booking software for pet grooming businesses. Standalone Phone does not include general connections to external booking calendars or CRMs.
Can I choose when AI answers calls?
Yes. With AI reception enabled, choose AI first, have your team ring first or use AI after hours. Your line’s call settings control the choice.
Are all calls recorded and summarised?
No. Staff-call recording is optional and must be enabled for the location. Recorded calls can be transcribed and summarised after the call, but a usable transcript or summary is not guaranteed for every recording. Your business is responsible for any required consent.
Your next conversation starts here
See how AI can help your team.
One Australian number. Your team, on the phones they already have.
$79/month per number for 2 people · $149 setup · Ex GST