Cloud phone system
The phone system
moved out of
the cupboard.
Your number, who it rings and every message thread live with Seglo instead of in a box on your wall. Adding a person is a switch, not a site visit.
Nothing on site
No box, no cabling, nothing to fail on a Saturday
Changes take effect next call
Adding or removing a person is a switch
$79 a month
Two devices included, $149 once to set up
01 / What the cupboard costs
Every change is somebody else’s calendar.
When the system is equipment, you do not own the changes to it. A new starter waits for a callout. A leaver keeps ringing until someone reprograms an extension. A move means booking a technician before you can book the truck.
None of that is a big bill on its own. It is a small delay attached to every ordinary event in a business, forever.
The expensive part of on-site equipment is not the equipment. It is that you have to ask permission to change your own phones.
02 / What moves when it moves
The number stops living anywhere.
Your business number, the rule about which devices it rings, the call history and the message threads all sit with Seglo. Devices sign in to it. That is the whole architecture, and the only part you interact with is a settings page.
Because a device only rings while that person is signed in and still on your team, and that is worked out fresh on every call, the list can never drift out of date the way a hunt group does.
Moving premises does not touch the phones. There is nothing at the old address to bring.
Four things that stop being jobs
Add a person
Switch on access. They sign in. The next call rings them.
Remove a person
Take them off the team. The next call skips them.
Move premises
Nothing to reinstall. The number does not live at an address.
Keep the record
Call history, voicemail and threads stay with the business.
03 / The trade you are making
It depends on your internet. Say it out loud.
A system with nothing on site has nothing on site to keep working when the connection drops. Seglo Phone is delivered over the internet, so it needs a working connection and power, and during an outage it cannot place or receive calls.
That includes emergency calls. Keep a mobile or a fixed line at every location, and know that emergency services see the service address you registered, not where the caller is standing.
04 / What it does not do
Before you compare quotes.
- It needs an internet connection and power. In an outage, use a mobile or a fixed line.
- There are no desk handsets, extensions or dial plans. One number, up to five devices.
- Human calls are not recorded or transcribed. Voicemail is.
- International calling is not included in the monthly charge and is not switched on by default.
Straight answers
Without the architecture lecture.
- What does cloud actually change for me?
- Three things you would otherwise pay a technician for: adding a person, removing a person, and moving premises. All three become a setting, and the change applies from the next call.
- Is there anything installed at my premises?
- No. There is no PBX box, no adaptor and no cabling. Your team signs in to an app on phones and tablets they already own.
- What happens if my internet goes down?
- This is the real trade-off. The service is delivered over the internet, so it needs a working connection and power. During an outage it cannot place or receive calls, including emergency calls, and you should use a mobile or a fixed line.
- Do I need an IT person to run it?
- No. There is no console to learn. Access is switched on per team member in settings, and each person chooses which of your numbers rings their own phone.
- Can I keep my existing number?
- In most cases yes, and it is included in the $149 setup charge. Seglo checks it can be transferred before you are charged, and your existing service keeps working until the moment it switches.
- Is this a hosted PBX?
- It plays the same role, without the extension model. There are no desk phones and no dial plan to design: one business number rings every signed-in device at once and the first person to answer takes the call.