AI receptionist
A separate subscription for AI call answering and tracking callback requests taken by the receptionist. Booking actions require Seglo’s pet grooming booking software.
Phone pricing
One number. A plan for your team.
One business number, shared by your team. $79 a month for two people, plus $149 setup. Use Phone on its own, with no booking software required.
- Month to month
- No exit charge
- Phone plan prices in AUD, excluding GST
One business number
$79/ month
AUD, excluding GST
Two people included. $29/month for each extra person. No extra charge for their phones or tablets.
- One-off setup
- $149
- Setup + first month
- $228
Month to month. No exit charge.
Included with Phone
Calls, conversations and a team that can follow up.
- Unlimited standard Australian calls, SMS and two-way MMS under fair use.
- A shared customer inbox, conversation handover and private team chat.
- Shared call history, voicemail recordings and transcripts.
- Create and send invoices, with online payment fees charged separately.
- Export call history and texts from your account on the web.
Every Phone charge
See what you will pay.
Each number has its own plan. All prices below exclude GST, which is added to your invoice. Your internet or mobile data plan is separate.
| Factor | Price | What it covers |
|---|---|---|
| Setup, once per number | $149 | A new Australian 04 number or the transfer of an eligible mobile number. |
| Monthly, per number | $79/month | Two people included. Monthly billing starts when the number goes live. |
| Each extra person | $29/month | Up to 5 people on each number. |
| Phones and tablets | $0 extra | Each person can use as many supported devices as they like. |
| Standard Australian calls, SMS and MMS | $0 extra | Unlimited under fair use, with no per-minute or per-message charge. |
| Porting a number in | $0 extra | Included in the setup charge. Changing a number on an existing plan has no further setup fee. |
| Another business number | $149 setup + $79/month | Its own plan, including two people. Extra people are charged on that number. |
| Cancelling | $0 exit charge | Month to month. Service continues until the end of the billing period. |
| Minimum total cost | $228 | One setup charge plus one month for up to two people. |
Optional services and payment fees
Know what is charged separately.
AI reception, international calls and online payment processing have separate charges. There is no extra payment subscription for invoices.
International calls
Off by default. Where available, calls are charged at published rates. Contact Seglo before relying on international calling.
Connect Stripe for free, then send invoices from customer conversations. Seglo’s fee is 0.5% per successful eligible online payment, including GST; Stripe processing fees are separate. Accept the payment fee terms and complete Stripe setup before collecting payments. Explore invoices and payments.
First-year examples
Plan the cost for your team.
One setup charge per number plus twelve monthly charges. These examples exclude GST, optional extras and your internet or mobile data plan.
| Factor | Setup | Monthly | First 12 months |
|---|---|---|---|
| One number · 1–2 people | $149 | $79 | $1,097 |
| One number · 3 people | $149 | $108 | $1,445 |
| One number · 5 people | $149 | $166 | $2,141 |
| Two numbers · 2 people each | $298 | $158 | $2,194 |
| Two numbers · 5 people each | $298 | $332 | $4,282 |
Before you join, read the Critical Information Summary and service terms.
Having trouble paying? Payment assistance is available.
Good questions.
A little more clarity.
Who counts as a person?
Anyone you give phone access to, including yourself. Two people are included per number, with extra people charged at $29 per month each up to five. Each person can use multiple phones and tablets without extra device charges. Prices exclude GST.
When and how am I billed?
Monthly billing starts only when your number goes live, not while it is being set up or transferred. You pay by card through Stripe. Setup is a one-off invoice; monthly and extra-person charges appear separately from other Seglo products.
How do I cancel?
Cancel in your Seglo account at any time. The service continues until the end of your current billing period, then stops. There is no exit charge.
When can I get a refund?
Setup is refundable until your transfer is submitted to the carrier or your new number is activated. If a submitted transfer fails for a reason not caused by you, you can choose a retry or a setup refund under the port-in terms. Cancel within ten business days after go-live for a refund of the monthly charge paid. Your Australian Consumer Law rights still apply.
Can I take my number and history with me?
You can export call history and texts from Data export in your Seglo account on the web. To keep the number when leaving, start a transfer to another provider within 30 days of closing your account, following the service terms. There is no exit charge.
Your next conversation starts here
Bring your number. Or choose a new one.
One Australian number. Your team, on the phones they already have.
$79/month per number for 2 people · $149 setup · Ex GST