Read before replying
See the messages and photos already shared, so you can pick up the conversation with the details in view.
Customer inbox
Reply with the whole conversation in view.
Read the conversation, see the photos and reply from your business number. Your team can follow up without asking the customer to start again.
- Shared texts and photos
- Clear responsibility
- Business number on every reply
Texts and photos
Get the detail you need to answer.
A customer sends a photo of the job. You ask a question, agree on the next step and keep the exchange where your team can find it.
- Send and receive SMS on the number customers call.
- Exchange photos as MMS in their usual Messages app.
- Use saved replies for questions you answer often.
Team follow-up
Give the conversation a person responsible.
Take the conversation yourself or hand it to a teammate with an internal note. Mark it done once the customer is sorted. A new message brings it back for attention.
See how your team follows upFrom enquiry to follow-up
Keep what you agreed where the team can find it.
Find an earlier answer
Search customer messages when you need to check a detail or return to something you agreed.
Close the loop
Mark a conversation done after you have followed up. A new customer message brings it back for attention.
Good questions.
A little more clarity.
Do customers need to install an app?
No. For SMS and MMS, customers use their normal Messages app. Your team replies through Seglo from the business number.
Can a teammate pick up the conversation?
Yes. People with access can read the messages and photos, take responsibility for a conversation or hand it over with an internal note. Conversation assignment is a business-wide setting.
Can I manage messages from a computer?
Yes. Your team can manage customer SMS and MMS conversations on the web as well as in the Phone app. Voice calls use the native app on phones and tablets.
What happens when a customer replies to a completed conversation?
A new incoming message reopens the conversation so your team can see it needs attention again. Marking it done keeps the previous messages and photos.
Are texts and photos included?
Standard Australian SMS and MMS are included in the Phone plan under fair use. The number is for individual customer conversations, not bulk marketing.
Your next conversation starts here
Bring your customer conversations together.
One Australian number. Your team, on the phones they already have.
$79/month per number for 2 people · $149 setup · Ex GST